Refund policy

Exchange policy:
You may exchange your FIORI DE LONDON piece purchased online within thirty (14) calendar days from the date of original delivery and provided the security tag has not been removed.

Refund policy:
Defective pieces (i.e., significant manufacturing defects in the piece’s material or workmanship) may be returned within 14 days of the purchase date and, subject to verification by FIORI DE LONDON experts, FIORI DE LONDON shall either refund, repair or replace any defective piece at no additional charge to the customers. Refunds shall be processed within 14 business days after a return notification is issued by FIORI DE LONDON confirming the defect. Refunds shall be provided in the original form of payment.

Please contact our Client Experience Team at FDL@FioriDeLondon.com.sa or by phone +00966563685485